Frequently Asked Questions
What happened to...?
We moved our offices from Washougal to Spokane, WA. During the move the server housing our website crashed. Since we were unable to simply “restart” the website, we are using the opportunity to upgrade some of the existing systems.
We are adding both old and new resources as quickly as we can. If there is something specific you’re looking for, please email us.
With the goal of integrating multiple services, we have completely rebuilt our website. Currently, you will need to set up a new account even if you had an account on our old site.
Our goal is to not only attach past P.A.S.S. test results with your new account, but also provide additional features to serve you. This is an ongoing process that will take some time. If you have any questions, please don’t hesitate to call customer service at (360) 835-8708.
The first way will be through our online store. Our inventory is growing, so make sure to check back often!
You may also call our customer service line and place an order over the phone for anything we carry.
The 6th grade Lightning Lit curriculum is currently available for pre-orders. We expect it to be shipping September 2020.
Curriculum typically ships within 2-3 business days.
We accept returns within 30 days of the purchase as long as the materials are in re-saleable condition. If you would like to return materials, please contact us at email@example.com.
You can find our full return policy here.
Absolutely! Please see our P.A.S.S. page for more information.
Our current understanding is the standardized testing requirement has been waived for public school students who have experienced closures during the normal time for testing. Meanwhile, many states are still requiring homeschoolers to keep up with their annual assessments.
The P.A.S.S. is also a good way to chart your student’s growth each year apart from state requirements.
Unfortunately, we cannot issue a refund for testing materials once they’ve shipped. Please e-mail us a notification that you have destroyed the materials and will not be returning the tests for scoring so we can keep accurate records for your student. You can e-mail us your verification of disposal at firstname.lastname@example.org.
We continue to enroll students both full time and part time. If interested, please call or email.
You may begin a semester with Hewitt at any point during the year.