Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Downloadable products
- P.A.S.S. tests that have already shipped
- Shipping is non-refundable
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please include your name, proof of purchase (order number and/or receipt), and return it to the following address:
Hewitt Learning
PO Box 28010
Spokane, WA 99228
Or for carriers where PO boxes are not allowed:
Hewitt Learning
8117 N Division Ste D
Spokane, WA 99208
There are certain situations where only partial refunds are considered:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Returns of portions of an order bought as a set
To process a refund we will need:
- The product in new condition
- The name of the purchaser
- A receipt and/or order number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the refund of the purchase price.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@hewitthomeschooling.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@hewitthomeschooling.com and once we’ve confirmed with you, please send your item to the address listed above.
To return your product, you should mail your product to: Hewitt Learning
PO Box 28010
Spokane, WA 99228
Or for carriers where PO boxes are not allowed:
Hewitt Learning
8117 N Division Ste D
Spokane, WA 99208
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at customerservice@hewitthomeschooling.com for questions related to refunds and returns.
